YWAM Carries Out Their Mission To Deliver Healthy Lives with Cirrus Insight
Volunteers are the lifeblood of YWAM. Without their thousands of volunteers, YWAM could not carry out its mission to make healthcare accessible to communities in need.
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About Youth with a Mission - We believe that every human being is designed to live a full and abundant life. Our vision is to see each area of society thriving in communities throughout Papua New Guinea and Australia. Our outreaches and training programs are designed to mobilize and equip like-minded people to be a part of helping to build healthy lives, communities, and nations.
- Started using Cirrus Insight in 2016
- Industry: Non-Profit
- # of Users: 60
- # of Email Records Tracked: 5K
Highlights
By adding Cirrus Insight's application, YWAM was able to:
The Challenge
YWAM Carries Out Their Mission to Deliver Healthy Lives with Cirrus Insight
Volunteers are the lifeblood of YWAM. Without their thousands of volunteers, YWAM could not carry out its mission to make healthcare accessible to communities in need. YWAM provides many programs in which volunteers can participate, all of these opportunities require potential and returning volunteers to go through an application process. The application process often results in a lot of coordination and communication via email as volunteers come from many different locations across the country and the globe.
YWAM uses Salesforce today to keep track of all volunteers and programs as a part of its mission. Keeping track of volunteers and communications with volunteers and program directors is impossible without the ability to integrate their email inboxes to Salesforce. As with many Salesforce organizations, their org is unique and includes many custom objects that support their client and volunteer workflows, and therefore they need a solution that can track emails and store them to custom objects right from their Gmail inbox.
THE SOLUTION
Cirrus Insight Tracks Every Email Interaction To Keep The Ship Afloat
Cirrus Insight offers an easy-to-use Gmail integration that supports the filing of records to custom objects in Salesforce that enable YWAM to remove timely and unnecessary data entry and back-and-forth between systems to accurately record communications for full team visibility.
“It’s critical that our call team has the first conversation with applications and clients with the ability to see the email communication history in order to determine the appropriate next step.” Having better visibility across the entire team makes everyone’s job easier and more efficient. Without Cirrus Insight we would have blind spots in our communication history with clients and volunteers making it hard to communicate with integrity and to effectively respond to the questions and information they require .”
- Helen Middleton
“Since January 1, 2019, we have made over 75,000 phone calls to people wanting to engage with us. Every inquiry email is followed by a phone call as we value relationships over transactions. Every email must be logged in Salesforce. That’s 75,000 emails that would have to be manually filed without Cirrus Insight!”
- Dennis Cole
No Way to Quickly Enter Customer Data from Mobile Devices
Salesforce email integration products; Salesforce for Outlook and Salesforce Lightning do not support Community Cloud. While most of YWAM’s volunteers used Outlook as their email provider, they needed to support a wide range of email services, including Gmail and Office 365, in order to accommodate all of their volunteers and collect as much data as possible.
Previous integration options either failed to support a wide enough range of email services, weren’t compatible with Community Cloud, or proved to be unreliable and error-prone.
THE RESULTS
YWAM Maximizes Reach to Treat and Vaccinate Remote Communities for Covid 19
YWAM Medical Ships Australia & Papua New Guinea (YWAM MS) has deployed two land-based teams to remote communities in the Middle and South Fly Districts for collaborative health patrols.
The teams are made up of volunteer nurses, midwives, and rural healthcare students, representing 7 different nations, including 5 from PNG.
To maximize community reach, the YWAM personnel are collaborating with local health workers, Western Provincial Health Authority, PNG Sustainable Development Program (SDP), Australian Aid, and World Vision. The collaboration has included additional human resources, logistical support, provision of supplies, and funding.
Together the teams are delivering childhood immunizations, antenatal checks, and outpatient services. The teams are also supporting the COVID-19 response by providing rural communities access to the vaccine.
YWAM MS team leader and nurse, Ms. Angelica Langlais, is currently leading a team in Mabudawan, South Fly District.
“Childhood vaccinations have unfortunately plummeted during the pandemic, exposing thousands of children to deadly preventable diseases. Our patrols have been focused on not only supporting the COVID response but also strengthening the delivery of other vital health services that have been interrupted.
“There are significant challenges when it comes to delivering healthcare to these remote communities – transport, cold chain, provision of supplies, communication, and accessibility are just a few of the obstacles that have had to be overcome.
“Together with our partners we’ve been able to pool resources together to find creative solutions and it’s been well worth the effort,” said Ms. Langlais.
YWAM MS’ second team is currently serving communities along the Bamu River in Middle Fly District. In addition to providing mother and child health services and the COVID vaccine, the team is working with the district to respond to a serious malaria outbreak that has hit the region.
CEO of Western Provincial Health Authority, Dr. Niko Wuatai, said he was grateful for YWAM MS’ support.
“I’m delighted with what has been achieved as the YWAM MS volunteers have returned to join our team in Western Province. The ground covered over these past couple of months working alongside local health workers and other partners has been a big boost, especially during such a challenging time as we navigate the pandemic.
“It highlights to me the importance of coming together around a challenge – I’m grateful for all those who have been willing to join us in the battles we continually face when it comes to delivering healthcare to rural areas. There is more to achieve together as we look forward,” said Dr. Wuatai.
Over the past 6 weeks, YWAM MS’ teams have participated in patrols alongside district and church health teams that have administered more than 5,200 routine immunizations for children and over 700 Astra-Zeneca COVID-19 immunizations for adults across 85 villages.
YWAM MS is also in the process of establishing a base in Port Moresby that will serve as a vocational training campus, and a hub for outreach services across the nation. The center will help YWAM MS expand its work across PNG, including deploying additional teams to remote communities.
